ServiceNow Consulting and Implementation

Enabling Service Now Platform for Enterprises

The Now™ Platform is ServiceNow’s powerful enterprise solution that helps organizations to automate their business processes by creating workflows that digitizes and simplifies their daily business operations. With AI-powered chatbots and machine learning, the Now Platform enables you to create cross-functional workflows and intelligent automation processes to seamlessly connect and orchestrate applications across IT, customer service, HR, Security, Facilities, and so on. Gradient M is a global ServiceNow solution provider offering consulting, implementation and enhancement of the Now Platform to small, medium and large enterprises

ServiceNow Consulting and Implementation Services

Gradient M offers world-class ServiceNow consulting and implementation services to help organizations achieve greater value with maximum business benefits out of the Now Platform. As a global ServiceNow solution provider, we help our customers transform their enterprises’ service management and eliminate service bottlenecks in all functions of their business. With a team of industry experts in ServiceNow we are able to build the right solutions customized for our customers across various industry verticals.

What is a good approach ?

If you are evaluating ServiceNow or recently migrated to the Now Platform, you need the right consultant with a proven track record to create a smart transformation plan for your ServiceNow journey. Gradient M has helped enterprises smoothly transform their services and business operations to the Now Platform without compromising on the consumer experience. We have created a ServiceNow maturity roadmap to help organizations plan, design and implement ServiceNow efficiently with measurable goals in every stage of implementation. This helped our customers maximize the value of their ServiceNow investment.

Why Partner with Gradient M ?

Our core expertise on ServiceNow include IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), DevOps, Project Portfolio Management (PPM), HR, and so on. Our modular approach in offering ServiceNow services helps our customers to effortlessly realign their hybrid infrastructure as they grow.

Our customers usually engage with us initially with the below offerings :-

  • Assessment / Audit of existing ServiceNow implementation
  • Capabilities / Skill Augmentation
  • Small Scale integrations
  • Enhancements or bug fixes for existing functionalities
  • Testing Automation
Enhancement

Delivering the ServiceNow maturity roadmap and customizing the services to enhance efficiency and improve ROI.

Automation

Automating processes that involve services and applications within and outside the ServiceNow environment for easier collaboration.

Enterprise Integration

Integrating the existing applications, systems and the 3rd party tools within the ServiceNow Framework.

Administration

Monitoring the services 24*7 to ensure health, usage and overall SLA compliancy.

Managed Services

Tailor-made solution that encompasses critical ServiceNow modules delivered as per customer’s ease and cost structure.

ServiceNow IT Service Management (ITSM)

IT Service Management is at the heart of every business where technology plays a major role. With critical business functions depending on IT Services to carry out their day to day operations, having a powerful ITSM tool becomes critical. ServiceNow offers best-in-class ITSM solution to help you transform your IT Services, align it with your business needs, and improve efficiency and user satisfaction.

Are you thinking about implementing ServiceNow ?

Gradient M implements ServiceNow IT Service Management for its customers. We help our customers achieve 3 key objectives through ServiceNow: gain control over IT through ITIL best practices, transform and automate IT services and support, better align IT with business to help make informed business decisions.

Our core ITSM services include:

  • Incident Management
  • Problem Management
  • Change Management
  • Asset Management
  • Performance Analytics
  • Testing Automation

ServiceNow IT Operations Management (ITOM)

ServiceNow’s ITOM solution aims at delivering three important aspects for your ITOps team – service visibility, service availability and service agility. By implementing ITOM solution, you can gain end-to-end visibility into business services and underlying infrastructure, improve the health of the services, and introduce automation to increase the pace of your service delivery.

Gradient M can be your seamless ITOM Partner 

Gradient M, specializes on ITOM and has certified ITOM experts who can guide you right from consultation, infrastructure assessment, modules implementation, tools integration, to monitoring and administration. Our recommended Implementation Maturity Model positions ITOM modules immediately after you achieve maturity in core stack implementation. This proven approach helps businesses gain value out of their ITOM investment fairly quick.

Our ITOM Portfolio

Discovery

We will provide a single system of record for your entire IT infrastructure, including on-premises and public/private clouds.

Event Management

Using Predictive machine learning and custom integration with tools, we can help you achieve uninterrupted service availability.

Configuration Management

Our process definition approach will enable your ServiceNow CMDB to become a single source of truth for your entire IT infrastructure.

Orchestration

We can help you automate your daily IT Ops by enabling orchestrator out-of-the-box and adding custom scripts. We blend off-the-shelf modules with custom scripts to optimize transactions and offer high cost savings.

Service Mapping

We will offer business service intelligence by configuring your services dashboard to help you understand the underlying infrastructure mapped with the services and applications.

Hybrid Cloud Management

ServiceNow hybrid cloud management provides three key solutions to enterprises adopting cloud: faster delivery of cloud resources, ensures governance on hybrid cloud environments, and provides visibility on cloud resource utilization. To implement this cloud management module, you need a right vendor with experience and expertise on both ServiceNow and also the Cloud Services (Azure, AWS, and Google Cloud). Aspire Systems has set up a Centre of Excellence (CoE) for cloud and has certified experts on all cloud platforms. By combining our NOW platform and cloud expertise, we can offer a hassle-free solution to easily manage your entire hybrid cloud infrastructure.

ServiceNow Security Operations (SecOps)

Security Operations solution from ServiceNow bridges the gap between security and IT to help you quickly detect, map and proactively resolve threats before it causes significant damage to your infrastructure. Using ServiceNow’s intelligent workflows and automation capabilities, you can improve your security response time and efficiency map it to your security tools for all of the cyber security processes to work together. Security incident response, vulnerability response and threat intelligence modules help you automatically identify and prioritize incidents to act on them immediately and avoid any service disruptions or potential failures in the future.

How to Partner with Gradient M ?

Finding a right partner to implement Security Operations can be challenging. You need to identify the partner with strong capabilities and experience on implementing both ServiceNow and SecOps. Gradient M offers ServiceNow and SecOps services with an experienced team of ITSM and ServiceNow experts. Our SecOps implementation approach will start with a consultation phase where our SecOps expert and ServiceNow consultant will study your infrastructure and offer solutions to meet specific needs of your environment. Throughout the implementation, our SecOps expert will be a part of the project to ensure the security needs are met and the customer will be fortified all the time.

ServiceNow IT Business Management (ITBM)

IT leaders are constantly challenged with managing the demand, priority and funding of their IT organization. ServiceNow IT Business Management helps them deal with such challenges and enables organizations to manage and develop their core business services through pre-established workflows and tools. IT Business Management helps businesses achieve their goals by improving the three core aspects of any end-to-end delivery pipeline – Visibility, Alignment, and Velocity.

The ServiceNow ITBM suite comes with a set of powerful applications such as :

  • Project Portfolio Management
  • Application Portfolio Management
  • Agile Development
  • Finance Management

Why Gradient M for ServiceNow ITBM?

Our certified ServiceNow consultants help organizations streamline their business operations through ServiceNow ITBM. Our expert practitioners combine the intelligent workflows and powerful dashboards from the ServiceNow ITBM suite with our knowledge on industry best practices to offer best-in-class ITBM solutions. Our core ITBM solution offerings include:

  • Project Portfolio Management
  • Application Portfolio Management
  • Agile Development
  • Demand Management
  • Resource Management
  • Test Management
  • Financial Planning

ServiceNow HR Service Management

Some of the core HR functions include employee professional development, talent retention, and employee engagement. A big chunk of HR productivity is wasted in tracking such HR tasks manually through spreadsheets and mails. ServiceNow HR Service Management streamlines such interactions and provides better HR service delivery to increase employee productivity and satisfaction. Equipped with several powerful capabilities, the application focuses on three important HR functions – Core HR, Talent Management, and Workforce Management.

With Gradient M you can enhance your HR Services

Our ServiceNow experts at Gradient M can help you build a single powerful platform for all of your HR services where you can automate the different HR interactions. Our experience in the following HRSM applications will improve your HR workflow and minimize cost and efforts.

Employee Documentation Management

Manage paperless employee files while setting up retention policies and placing legal holds whenever needed and strengthen document security

Case and Knowledge Management

Standardize your employee requests and inquiries fulfillment workflow to facilitate the administration of employee needs

Enterprise Onboarding and Transitions

Automate tasks related to employee onboarding and offboarding and deal with employee lifecycle events on a single platform

Employee Service Center

Reduce employee inquiries by providing user-specific content and enabling targeted communications

ServiceNow Governance, Risk and Compliance (GRC)

Organizations struggle with managing risk and compliance as isolated work models are not capable enough to deal with the dynamic modern-day business changes. ServiceNow Governance, Risk and Compliance module helps in building an integrated risk framework that connects IT, business and security and unifies them on a single platform.

Gradient M’s ServiceNow GRC services

ServiceNow Governance, Risk and Compliance (GRC) suite comprises of four main applications that constitute the entire GRC workflow. Gradient M’s ServiceNow experts will leverage these GRC tools to provide GRC solutions that will optimize inefficient processes and help you better respond to business risks. Our GRC services will continuously examine as and when risks occur, and help you in prioritizing and managing them to improve your risk management program.

Policy and Compliance Management

Consolidate, create and manage organizational standards, policies and internal procedures that are mapped with standard industry regulations.

Risk Management

Locate, validate, monitor, and respond to IT as well as enterprise risks that can adversely impact your business operations.

Audit Management

Plan and execute audit engagements through risk data to strengthen audit assurance and minimize redundant audit findings.

Vendor Risk Management

Manage the portfolio of different vendors, evaluate vendor risks, and fulfill your remediation life cycle.

ServiceNow Customer Service Management

Managing a number of customer service requests from multiple disparate engagement channels is challenging. Inefficient management of such requests can result in increased operational costs, and more importantly, reduced customer satisfaction levels. ServiceNow Customer Service Management (CSM) refines the way you deliver your customer service solutions. It extends the capabilities of the conventional customer services and allows you to be pro-active in your end-to-end customer service approach, thus making the customer service a team sport

How Gradient M can help with ServiceNow CSM?

Gradient M’s ServiceNow CSM experts will assist you in resolving complex customer issues quickly, enhancing your customer engagement level through automated bots, and in predicting customer behavior trends to deliver pro-active service.

Field Service Management

Manage specific location-centric tasks based on technician availability, skills and inventory

Case and Major Issue Management

Identify, provide information, and resolve customer issues affecting multiple customers

Omni-channel Engagement

Give multiple contact option to customers by integration across web, e-mail, chat and social media

Agent Intelligence

Leverage Machine Learning to smartly categorize and assign issues to enhance agent productivity

+ Consulting

ServiceNow Consulting and Implementation Services

Gradient M offers world-class ServiceNow consulting and implementation services to help organizations achieve greater value with maximum business benefits out of the Now Platform. As a global ServiceNow solution provider, we help our customers transform their enterprises’ service management and eliminate service bottlenecks in all functions of their business. With a team of industry experts in ServiceNow we are able to build the right solutions customized for our customers across various industry verticals.

What is a good approach ?

If you are evaluating ServiceNow or recently migrated to the Now Platform, you need the right consultant with a proven track record to create a smart transformation plan for your ServiceNow journey. Gradient M has helped enterprises smoothly transform their services and business operations to the Now Platform without compromising on the consumer experience. We have created a ServiceNow maturity roadmap to help organizations plan, design and implement ServiceNow efficiently with measurable goals in every stage of implementation. This helped our customers maximize the value of their ServiceNow investment.

Why Partner with Gradient M ?

Our core expertise on ServiceNow include IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), DevOps, Project Portfolio Management (PPM), HR, and so on. Our modular approach in offering ServiceNow services helps our customers to effortlessly realign their hybrid infrastructure as they grow.

Our customers usually engage with us initially with the below offerings :-

  • Assessment / Audit of existing ServiceNow implementation
  • Capabilities / Skill Augmentation
  • Small Scale integrations
  • Enhancements or bug fixes for existing functionalities
  • Testing Automation
Enhancement

Delivering the ServiceNow maturity roadmap and customizing the services to enhance efficiency and improve ROI.

Automation

Automating processes that involve services and applications within and outside the ServiceNow environment for easier collaboration.

Enterprise Integration

Integrating the existing applications, systems and the 3rd party tools within the ServiceNow Framework.

Administration

Monitoring the services 24*7 to ensure health, usage and overall SLA compliancy.

Managed Services

Tailor-made solution that encompasses critical ServiceNow modules delivered as per customer’s ease and cost structure.

+ ITSM

ServiceNow IT Service Management (ITSM)

IT Service Management is at the heart of every business where technology plays a major role. With critical business functions depending on IT Services to carry out their day to day operations, having a powerful ITSM tool becomes critical. ServiceNow offers best-in-class ITSM solution to help you transform your IT Services, align it with your business needs, and improve efficiency and user satisfaction.

Are you thinking about implementing ServiceNow ?

Gradient M implements ServiceNow IT Service Management for its customers. We help our customers achieve 3 key objectives through ServiceNow: gain control over IT through ITIL best practices, transform and automate IT services and support, better align IT with business to help make informed business decisions.

Our core ITSM services include:

  • Incident Management
  • Problem Management
  • Change Management
  • Asset Management
  • Performance Analytics
  • Testing Automation
+ ITOM

ServiceNow IT Operations Management (ITOM)

ServiceNow’s ITOM solution aims at delivering three important aspects for your ITOps team – service visibility, service availability and service agility. By implementing ITOM solution, you can gain end-to-end visibility into business services and underlying infrastructure, improve the health of the services, and introduce automation to increase the pace of your service delivery.

Gradient M can be your seamless ITOM Partner 

Gradient M, specializes on ITOM and has certified ITOM experts who can guide you right from consultation, infrastructure assessment, modules implementation, tools integration, to monitoring and administration. Our recommended Implementation Maturity Model positions ITOM modules immediately after you achieve maturity in core stack implementation. This proven approach helps businesses gain value out of their ITOM investment fairly quick.

Our ITOM Portfolio

Discovery

We will provide a single system of record for your entire IT infrastructure, including on-premises and public/private clouds.

Event Management

Using Predictive machine learning and custom integration with tools, we can help you achieve uninterrupted service availability.

Configuration Management

Our process definition approach will enable your ServiceNow CMDB to become a single source of truth for your entire IT infrastructure.

Orchestration

We can help you automate your daily IT Ops by enabling orchestrator out-of-the-box and adding custom scripts. We blend off-the-shelf modules with custom scripts to optimize transactions and offer high cost savings.

Service Mapping

We will offer business service intelligence by configuring your services dashboard to help you understand the underlying infrastructure mapped with the services and applications.

Hybrid Cloud Management

ServiceNow hybrid cloud management provides three key solutions to enterprises adopting cloud: faster delivery of cloud resources, ensures governance on hybrid cloud environments, and provides visibility on cloud resource utilization. To implement this cloud management module, you need a right vendor with experience and expertise on both ServiceNow and also the Cloud Services (Azure, AWS, and Google Cloud). Aspire Systems has set up a Centre of Excellence (CoE) for cloud and has certified experts on all cloud platforms. By combining our NOW platform and cloud expertise, we can offer a hassle-free solution to easily manage your entire hybrid cloud infrastructure.

+ SecOps

ServiceNow Security Operations (SecOps)

Security Operations solution from ServiceNow bridges the gap between security and IT to help you quickly detect, map and proactively resolve threats before it causes significant damage to your infrastructure. Using ServiceNow’s intelligent workflows and automation capabilities, you can improve your security response time and efficiency map it to your security tools for all of the cyber security processes to work together. Security incident response, vulnerability response and threat intelligence modules help you automatically identify and prioritize incidents to act on them immediately and avoid any service disruptions or potential failures in the future.

How to Partner with Gradient M ?

Finding a right partner to implement Security Operations can be challenging. You need to identify the partner with strong capabilities and experience on implementing both ServiceNow and SecOps. Gradient M offers ServiceNow and SecOps services with an experienced team of ITSM and ServiceNow experts. Our SecOps implementation approach will start with a consultation phase where our SecOps expert and ServiceNow consultant will study your infrastructure and offer solutions to meet specific needs of your environment. Throughout the implementation, our SecOps expert will be a part of the project to ensure the security needs are met and the customer will be fortified all the time.

+ ITBM

ServiceNow IT Business Management (ITBM)

IT leaders are constantly challenged with managing the demand, priority and funding of their IT organization. ServiceNow IT Business Management helps them deal with such challenges and enables organizations to manage and develop their core business services through pre-established workflows and tools. IT Business Management helps businesses achieve their goals by improving the three core aspects of any end-to-end delivery pipeline – Visibility, Alignment, and Velocity.

The ServiceNow ITBM suite comes with a set of powerful applications such as :

  • Project Portfolio Management
  • Application Portfolio Management
  • Agile Development
  • Finance Management

Why Gradient M for ServiceNow ITBM?

Our certified ServiceNow consultants help organizations streamline their business operations through ServiceNow ITBM. Our expert practitioners combine the intelligent workflows and powerful dashboards from the ServiceNow ITBM suite with our knowledge on industry best practices to offer best-in-class ITBM solutions. Our core ITBM solution offerings include:

  • Project Portfolio Management
  • Application Portfolio Management
  • Agile Development
  • Demand Management
  • Resource Management
  • Test Management
  • Financial Planning
+ HRSM

ServiceNow HR Service Management

Some of the core HR functions include employee professional development, talent retention, and employee engagement. A big chunk of HR productivity is wasted in tracking such HR tasks manually through spreadsheets and mails. ServiceNow HR Service Management streamlines such interactions and provides better HR service delivery to increase employee productivity and satisfaction. Equipped with several powerful capabilities, the application focuses on three important HR functions – Core HR, Talent Management, and Workforce Management.

With Gradient M you can enhance your HR Services

Our ServiceNow experts at Gradient M can help you build a single powerful platform for all of your HR services where you can automate the different HR interactions. Our experience in the following HRSM applications will improve your HR workflow and minimize cost and efforts.

Employee Documentation Management

Manage paperless employee files while setting up retention policies and placing legal holds whenever needed and strengthen document security

Case and Knowledge Management

Standardize your employee requests and inquiries fulfillment workflow to facilitate the administration of employee needs

Enterprise Onboarding and Transitions

Automate tasks related to employee onboarding and offboarding and deal with employee lifecycle events on a single platform

Employee Service Center

Reduce employee inquiries by providing user-specific content and enabling targeted communications

+ GRC

ServiceNow Governance, Risk and Compliance (GRC)

Organizations struggle with managing risk and compliance as isolated work models are not capable enough to deal with the dynamic modern-day business changes. ServiceNow Governance, Risk and Compliance module helps in building an integrated risk framework that connects IT, business and security and unifies them on a single platform.

Gradient M’s ServiceNow GRC services

ServiceNow Governance, Risk and Compliance (GRC) suite comprises of four main applications that constitute the entire GRC workflow. Gradient M’s ServiceNow experts will leverage these GRC tools to provide GRC solutions that will optimize inefficient processes and help you better respond to business risks. Our GRC services will continuously examine as and when risks occur, and help you in prioritizing and managing them to improve your risk management program.

Policy and Compliance Management

Consolidate, create and manage organizational standards, policies and internal procedures that are mapped with standard industry regulations.

Risk Management

Locate, validate, monitor, and respond to IT as well as enterprise risks that can adversely impact your business operations.

Audit Management

Plan and execute audit engagements through risk data to strengthen audit assurance and minimize redundant audit findings.

Vendor Risk Management

Manage the portfolio of different vendors, evaluate vendor risks, and fulfill your remediation life cycle.

+ CSM

ServiceNow Customer Service Management

Managing a number of customer service requests from multiple disparate engagement channels is challenging. Inefficient management of such requests can result in increased operational costs, and more importantly, reduced customer satisfaction levels. ServiceNow Customer Service Management (CSM) refines the way you deliver your customer service solutions. It extends the capabilities of the conventional customer services and allows you to be pro-active in your end-to-end customer service approach, thus making the customer service a team sport

How Gradient M can help with ServiceNow CSM?

Gradient M’s ServiceNow CSM experts will assist you in resolving complex customer issues quickly, enhancing your customer engagement level through automated bots, and in predicting customer behavior trends to deliver pro-active service.

Field Service Management

Manage specific location-centric tasks based on technician availability, skills and inventory

Case and Major Issue Management

Identify, provide information, and resolve customer issues affecting multiple customers

Omni-channel Engagement

Give multiple contact option to customers by integration across web, e-mail, chat and social media

Agent Intelligence

Leverage Machine Learning to smartly categorize and assign issues to enhance agent productivity